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Client Login
Please enter your Client Log-in user name and password for access to the Special Client Booking Facility.
Cancellations
If you wish to cancel your booking, please enter the Booking Reference Number and your last name.
Apartment Assignments
Please assign your guests to their apartments. Nominate their names to each apartment.
 ApartmentAdultsChildren
You have nominated multiple apartments; please note that the arrival/departure dates and payment details must be the same for all apartments. If these details are different, please consider separate bookings.
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Cancellation & Refunds

More than 72 hours’ notice is required for cancellation and or early exits. Failure to comply will result in the forfeit of any prepayments. All cancellations incur a $30 administration charge. Cancellations of less than 72 hours will forfeit any payments and will not receive any refunds.

 

The above Cancellations and Refunds apply exclusively to bookings made direct through RNR. Bookings made through any 3rd party websites are subject to the 3rd party terms and conditions, in which case they supersede RNR policies.
If you fail to check-in on the booked date without notifying RNR, you will not be refunded or be able to change the arrival date.

 

If after check-in you are dissatisfied with the provided accommodation and decide not to stay, the type and value of compensation will be at the discretion of RNR management.